Client Services
Delivery & Returns
Transparent fulfillment timelines, direct tracking, and hassle-free returns designed around your comfort.
Complimentary Delivery
Orders over PKR 20,000
Dispatch Timeline
24-48 Business Hours
Return Window
30-Day Guarantee
Logistics
Shipping Policy
We partner with premier courier networks to ensure your order arrives in pristine condition with complete end-to-end tracking.
- Standard DomesticDelivered within 5–7 business days. Complimentary for orders exceeding PKR 20,000.
- Express DispatchPriority handling delivered within 2–3 business days for standard flat-rate dispatch.
- International TransitWorldwide delivery within 7–21 business days. Destination custom duties & taxes remain recipient responsibility.
- Order TrackingAutomated dispatch notification with direct tracking link delivered via SMS & email.
Assurance
Returns & Exchanges
Every item is inspected prior to fulfillment. If your selection requires an exchange, our team makes the process seamless.
- 30-Day EligibilityItems eligible for exchange or return within 30 days of confirmed delivery date.
- Condition StandardsGarments must remain unworn, unwashed, unaltered, and with original brand tags intact.
- Refund ProcessingApproved returns credited to original payment instrument within 7–10 business days upon quality inspection.
- Clearance & Sale ItemsPromotional or final markdowns are final sale and non-eligible for standard return.